Frequently Asked Questions
We’ve divided our FAQs into two sections. For designers and customers interested in becoming our partners, and for current customers who need quick help.
It’s completely free to join! There are no fees to set up your account as an approved dealer.
Becoming a dealer is easy. Click the “Become a Dealer” link in our main navigation and complete the short application form. Once submitted, our team will review your information and create your account. That’s all there is to it!
Yes. As a dealer, you’ll receive competitive trade pricing. We work to ensure you always get the best value for your business.
Yes. Window Wares maintains a full showroom in our Omaha, Nebraska office, featuring over 50 display shades, an extensive fabric collection and, coming soon, a furniture showroom! Dealers are welcome to visit the showroom or request guidance on selecting materials for their clients.
Yes. Window Wares offers a comprehensive loaner book program, giving dealers access to samples from all our trusted manufacturers. The program is free, and you just handle return shipping, making it easy to showcase products to your clients.
Pre-pay accounts can be activated the same day. If you request terms, we’ll open your account as pre-pay first, and the terms approval process may take up to 7 business days.
Window Wares partners with over 20 of the top trusted brands, ensuring you have access to a comprehensive selection to satisfy any client project.
If your order arrives damaged, contact our Customer Service team immediately by email at or by phone at (402) 592-1234. Please include your order number and photos of the damage, and we’ll guide you through the replacement process.
To request a replacement part, contact Customer Service by email or by phone at (402) 592-1234. Please provide your order number and the part you need, and we’ll assist you in getting it ordered.
You can contact Customer Service by email or call (402) 592-1324. Have your order number ready, and we’ll provide the latest tracking and status information.
Orders that have already been placed can only be changed or canceled within a short window. If you need to make a change, contact Customer Service as soon as possible by email or (402) 592-1234 to avoid delays or shipping issues.
All warranties are provided by the individual manufacturers. Please check the manufacturer’s warranty information for coverage details. If you need assistance, our Customer Service team can help point you to the right documentation.
Yes. If you plan to pick up your order, we can hold it in our warehouse until you’re ready for installation. If you need the order held and then shipped later, please contact Customer Service before placing your order so we can arrange storage and shipping.